Shipping & Returns
For Melbourne Metro orders, we are pleased to offer free local delivery to the suburbs below, during the specified timeframes, for orders over $250:
Northside and inner Eastern Suburbs - Thursday 4-6pm
Abbotsford, Alphington, Balwyn, Brunswick, Camberwell, Canterbury, Carlton, Clifton Hill, Collingwood, Fairfield, Fitzroy, Hawthorn, Ivanhoe, Kew, Northcote, Princes Hill and Richmond.
Southside - Monday 3-5pm
Armadale, Bentleigh, Brighton, Caulfield, Carnegie, Elsternwick, Elwood, Gardenvale, Glen Iris, Hampton, Kooyong, Malvern, McKinnon, Ormond, Prahran, South Yarra, Toorak, St Kilda, Balaclava, Ripponlea and Windsor.
This option will be available to you at the checkout when your shopping cart is over $250 and you enter one of these suburbs into the address field.
For all other locations in Australia, we are pleased to offer free shipping for orders over $100.00 and flat rate shipping of $10.00 for orders under $100.00.
Overseas shipping (outside Australia) is charged at a flat rate of $20.00 per order.
We can offer a return or exchange if you are not happy with your purchase, as long as the products have not been used or worn. Please contact us within 7 business days from the date of receiving your order to start the return or exchange process.
All international return and exchange requests must be submitted within 21 days from the original shipping date. Requests outside of this grace period will not be accepted.
To begin the return or exchange process, please email us at firstname.lastname@example.org.
We do not cover return postage costs. We suggest you register for tracking and insure your return package in the unlikely case of loss or damage.
Our exchange postal address is:
Merri at Home
PO BOX 351
You will receive your refund through your original method of payment within 5 business days. Note this policy does not include items purchased on sale or through a promotion.